ALOR Care Instructions

CABLE CARE AND CLEANING

ALOR® cable is precious and must be treated with care to ensure it retains its original beauty and integrity. Some collections including the NOIR (Black cable) undergo a special heated process which creates a very strong ionic mechanical bond with the cable. This process is extremely durable but requires, like all ALOR® cable, special care to ensure that the cable is not damaged.

CLEANING & MAINTENANCE OF ALL CABLE

  • All cable should only be cleaned and serviced by an authorized ALOR® Service Center to avoid damage.
  • DO NOT steam clean, place in an ultra-sonic cleaning device, or use any chemical or abrasive solution on your fine cable jewelry or watches.
  • Avoid using any chemicals on your cable such as: detergents, chlorine, ammonia, nitric acid, bleach, or any cleaning chemical solutions.
  • Do not wear in a hot tub or in any environment that involves abrasives, tools and/or chemicals.
  • Do not wear for prolonged periods in the ocean or swimming pool. Make sure to immediately rinse the jewelry or watches very well with fresh water after your swim and dry with a soft cloth as sea salt and swimming pool chemicals will otherwise damage the cable.
  • It is recommended not to put on ALOR cable jewelry and watches before applying cosmetics, creams, perfumes, or hairspray as the chemicals might damage the cable.
  • The ALOR® warranty will cover any manufacturing defect but will not cover any damage to your cable resulting from abuse or failure to follow these cleaning and maintenance instructions.

CLEANING YOUR ALOR® GOLD JEWELRY

The best method of cleaning ALOR® gold jewelry is by an authorized ALOR® dealer who has access to either a steam cleaner or ultrasonic machine.Should a customer want to clean their own ALOR® gold they should:

  • Soak the item in a very warm solution of water and mild soap for no longer than one minute, then rinse thoroughly.
  • A gentle brushing, with a soft toothbrush can be used to loosen stubborn dirt.
  • Do not use jewelry cleaners.
  • Avoid using anything with abrasives or bleach.
  • Do not use toothpaste, scouring powder or creamy cleaners.

ALOR® INTERNATIONAL JEWELRY WARRANTY

ALOR® jewelry comes with a three (3) year warranty from date of purchase against all manufacturing defects provided the product was purchased from an authorized ALOR® dealer. The ALOR® warranty does not cover any damages consequent to ordinary wear and tear, customer damage, modifications of the piece or failure to follow the specific care instructions. All warranty services must be performed by an authorized ALOR® Service Center and will require presentation of a valid proof of purchase.

What will cause my warranty to be voided?
If the item has been serviced or modified by anyone other than an authorized ALOR® service center, the original warranty will be voided. Also, where the item has been damaged by accident, negligence, or other factors not due to defects in materials or workmanship (misuse, tampering, breakage, noticeable deformation) or failure to follow the maintenance instructions, the warranty will be voided.

Can my local jeweler repair my jewelry?
All work on ALOR® items should be performed by an authorized ALOR® to ensure integrity of the item and its optimum functioning. Where a customer elects to use another service center, it will automatically void any warranty and resulting damage will be the customer's responsibility.

How long do repairs usually take to complete?
Approximately 4-6 working weeks, depending on the extent of the repairs needed and availability of parts.


FREQUENTLY ASKED QUESTIONS

What process is used to achieve the color in the cable collections?
The cable in these collections has been subject to a special process which creates a very strong ionic mechanical bond with the cable. It is not coated or plated, will not tarnish or stain, and is hypoallergenic.

What is ALOR®?
ALOR® is the exclusive licensee, creator, designer and manufacturer of all ALOR® 18K gold and cable jewelry.

Can cable jewelry be sized?
No cable jewelry can be sized. When a customer requires to change the size of their existing jewelry piece, the entire cable must be replaced by an authorized ALOR® Service Center at a charge.