Royal Pedic's Return Policy & Warranty

Royal-Pedic's Return Policy & Warranty

14 Night Trial Period:

Royal-Pedic offers a 14-night trial period on mattresses, not including pillowtop pads purchased separately, or items which are considered to be special order: adjustable beds, organic mattresses and pillowtop pads, custom sizes and custom thickness mattress and box springs, special firmness mattresses, and eight-way hand-tied box springs. To exchange or return the mattress, WhatSheBuys must be contacted within 14 days of the customer receiving their delivery. The return mattress must have been kept in clean and sanitary condition. For exchanges, the return mattress can be packed in the plastic bag and box that the replacement arrives in. If it is a return, it is the responsibility of the consumer to save the original packaging, so that the mattress is returned in good, undamaged condition. This means that if you are unsure about keeping the mattress, you must make sure the delivery service does not ruin the packaging material during unpacking, or take away the packaging material. If the mattress or mattress set comes back to the Royal-Pedic Factory with stains or hair, it will be deemed as unsanitary, and we will not be able to strip and remake the mattress for health reasons and will not provide a reimbursement. The unsanitary mattress must be disposed of, or sent back to the customer freight collect. All freight charges are the responsibility of the purchaser. (This will include the original freight cost built into the price, plus the return freight cost).

Freight Damage:

If the freight arrives and the contents are visibly damaged, refuse the order and contact Royal-Pedic at (800) 487-6925, or e-mail tk-royal@pacbell.net so a replacement mattress can made and sent out as soon as possible. If you accept the freight and sign off on the freight bill presented by the delivery person, you are considered to have accepted the product in good condition, and cannot request a replacement mattress if you later see damage. Any damage claims after acceptance of the shipment will not be honored because the freight companies will not take responsibility for product in a customer's home after it has been delivered, inspected, installed, and signed off by the customer which releases the freight company from any further liability.

Mattress, Box Spring, and Pillowtop PadNon-Prorated Limited Warranty and Care Instructions:

Royal-Pedic Mattress Manufacturing, LLC warranties its mattresses and box springs to the original consumer purchaser for a non pro-rated period of ten years from the date of purchase against material defects and workmanship. Pillowtop pads are warranted for a non pro-rated period of 5 years.

At Royal-Pedic's option, the warranted item will be repaired or replaced. Royal-Pedic reserves the right to substitute material of equal quality. Repair or replacement does not extend the original period of limited warranty, nor does it constitute the beginning of a new limited warranty period.

All transportation charges and packaging are the responsibility of the consumer.

For easy identification, do not remove the white law labels or the product name labels. Warranty Excludes:

  • Mattress(s) purchased without the appropriate matching new box spring when said mattress is used on another box spring that the customer may already have.
  • Firmness preference of the mattress.
  • Normal body impressions of up to 2" in the padding material.
  • Handles or grommets pulling out. Handles are meant to minimally assist in positioning the mattress on the box spring. Pulling too hard on the handles can cause the border fabric to tear, as well as damage the spring unit.
  • Mattresses and/or box springs that are sold "as-is" or "floor models" older than one year from original ship date.

Warranty will be voided for obvious abuse, support, or improper care/maintenance:

  • Improper center support. Queen or king size mattresses and box springs must be supported by a sturdy center rail that will prevent the mattress from caving in.
  • Inadequate turning of the mattress. According to the mattress industry, for optimum comfort and mattress life span the mattress should be rotated either head to foot, or turned over once a month.
  • Broken box spring bases or bent mattress innerspring border wires, folding the innerspring mattress in half, or even significantly bending it can damage the mattress beyond repair. Movers are notorious for bending mattresses in half. Remind movers to be very careful not to bend your mattress more than just a little.
  • Burns, soils, or stains. We cannot repair a mattress if it is returned in unsanitary condition.
  • Excessive body weight.
CARE INSTRUCTIONS:

For optimum use and longevity, turn mattress head to foot one month, flip it over the next month. Only use handles minimally when positioning mattress on box spring. Do not carry the mattress with the handles. Use a mattress pad for sanitary protection of mattress and pillowtop pad. Even though Royal-Pedic utilizes the most resilient materials available, King size mattresses and/or pillowtop pads with quilted surfaces may break in unevenly as two people sleep on either side of the middle 4 - 8 inches of the mattress. The result may appear as a small hump in the middle. We recommend laying in the middle of the mattress some of the time, especially when the materials are new. The materials will break in more evenly, resulting in a more consistently level sleeping surface.